Twilio Voice
Communications
Available ActionsEach successful request consumes credits as outlined below.
make_call5crplay_audio5crsend_tts5crget_call_status5crget_call_history5crend_call5crredirect_call5crcreate_conference5crlist_conferences5crend_conference5cradd_conference_participant5crlist_conference_participants5crupdate_conference_participant5crremove_conference_participant5crlist_recordings5crget_recording5crdelete_recording5crtranscribe_call5crstart_ivr_call5crget_ivr_session5crstart_live_call5crget_live_session5crget_live_transcript5crsay_on_call5crsend_dtmf5crend_live_call5crrecord_live_latency_event5crsync_live_latency_insights5cr
Details
Give your AI agent its own phone. Connected to your Twilio account, it makes and manages real phone calls from your business number. Your agent can call you the moment something important happens, phone you with a question when it needs a decision, and act as an AI note taker that records, transcribes, and summarizes your calls. It also handles calls to customers: appointment reminders with press 1 to confirm, follow up callbacks, live two way AI conversations, and recorded conference calls it sets up for you. Every call uses a caller ID you own, and call history, recordings, and transcripts are saved so you always have notes and proof of what was said.
Use Cases
AI phone assistant for your business, Get a phone call from your agent when something important happens, Have your agent call you to ask a question when it needs a decision, Approve or decline by pressing a key or speaking your answer, AI note taker for phone calls, Turn call recordings into transcripts and action items, Appointment reminder calls with press 1 to confirm, Automated voice reminders and alerts, Outbound customer callbacks, Live two way AI phone conversations with customers, Set up and record conference calls, Add your agent to a call to capture the minutes, Recorded calls as proof of notification, Navigate phone menus and enter PINs automatically, Review call history and status, Read transcripts of past calls, Play recorded announcements by phone
Dynamic MCP Setup
Connect once through AgentPMT Dynamic MCP, then use approved tools from the same agent connection.
30 Second Setup
STDIO connector for Claude Code, Codex, Cursor, Zed, and other LLMs that require STDIO or custom connections.
npm install -g @agentpmt/mcp-routeragentpmt-setupHosted Streamable HTTPS
MCP endpoint for browser-based apps like ChatGPT, Claude, Grok, or any time you want a streamable connection with no local install.
https://api.agentpmt.com/mcpConfig Example
Use the hosted endpoint directly in clients that support remote MCP. Store your Bearer token in the client config or secret field.
{
"mcpServers": {
"agentpmt": {
"type": "streamable-http",
"url": "https://api.agentpmt.com/mcp",
"headers": {
"Authorization": "Bearer <AGENTPMT_BEARER_TOKEN>",
"x-instance-metadata": "{\"client\":\"generic-mcp\",\"platform\":\"remote\"}"
}
}
}
}Need client videos, organization controls, audit details, and the full feature overview?
More About Dynamic MCPAbout this Product
Your AI Agent, On the Phone
Connect your Twilio account and give your AI agent a real phone line. It calls from a business number you own, speaks in a natural voice, listens, takes notes, and reports back. Your agent is no longer stuck behind a screen. It can reach you, your team, and your customers the way people actually answer: with a phone call.
It calls you when something matters
Tell your agent what to watch for, a signed contract, a big order, a delivery, a system going down, and it picks up the phone and tells you in plain language the moment it happens. Calls can be recorded, so you also keep proof that the notification went out.
It asks you questions when it needs help
When your agent hits a decision it should not make alone, it calls you and asks. Press 1 to approve, press 2 to decline, or just say your answer. You decide from wherever you are, and your agent carries on with the work.
Your note taker on every call
Have your agent dial you and your client into a recorded call, or add it to a conference bridge. When the call ends, it turns the recording into a transcript, a clean summary, and action items. Client calls, vendor negotiations, and interviews get captured without anyone scribbling notes.
Customer calls handled for you
- Appointment reminder calls with press 1 to confirm and press 2 to reschedule
- Live two way AI conversations that answer customer questions in real time
- Voice alerts, announcements, and follow up callbacks in a natural voice
- Conference calls your agent sets up, records, and moderates for you
Calls you can trust
Every call goes out from your own caller ID, locked to your connected Twilio credential, so your agent only ever calls from numbers you own. Full call history, call status, recordings, and transcripts are saved, giving you notes, receipts, and an audit trail for every conversation.
Popular ways to use it
Phone notifications from your AI agent, approval calls when a decision is needed, AI note taking on client calls, appointment confirmation calls, automated voice reminders, outbound customer callbacks, and live AI phone support for your business.
Frequently Asked Questions
How do I connect this tool to an external agent?
You can install the local MCP server by opening a terminal and running:
Install commands
npm install -g @agentpmt/mcp-router
agentpmt-setupThis will connect you to local agents like Claude Code, Windsurf, Grok Build, Cursor, etc.
Alternatively you can connect to the hosted version with this config block, no installation required:
Hosted MCP config
{
"mcpServers": {
"agentpmt": {
"type": "streamable-http",
"url": "https://api.agentpmt.com/mcp",
"headers": {
"Authorization": "Bearer <AGENTPMT_BEARER_TOKEN>",
"x-instance-metadata": "{\"client\":\"generic-mcp\",\"platform\":\"remote\"}"
}
}
}
}View MCP Connection Instructions for more details.
How does an external agent use this tool?
After the external agent is connected to an Agent Group that can use this tool, paste this prompt into the agent:
Agent prompt
Use the AgentPMT-Tool-Search-and-Execution tool. First call action 'get_instructions' so you know how to use the tool search interface. Then call action 'get_schema' with tool_id 698005e3ce79df65481584de ("Twilio Voice"). After reading the schema and any returned instructions, tell me what this tool can do, we are going to be using it
The agent should fetch the tool schema first, collect the required parameters for your request, and then call the tool through AgentPMT.
Can it host conference calls?
Yes. Your agent can create a named conference room, dial each participant in, mute or remove people as needed, and end the call for everyone when you are done. Recording is optional and can run from the very start of the call.
Can it record and transcribe calls?
Yes. Calls and conference calls can be recorded from the first second, saved with your files, and turned into text transcripts. That gives you meeting notes without a note taker, proof that a notification call happened, and a searchable record of what was said.
Can it run an interactive 'press 1 to confirm' phone menu?
Yes. Your agent can run a phone menu that speaks a prompt, waits for the person to press a key or say an answer, and branches based on their choice. When the call wraps up, your agent reads back exactly what was chosen, so a confirmation or approval never gets lost.
Can my agent call me with updates or questions?
Yes. Tell your agent to call you when something important happens or when it needs a decision, and it picks up the phone. It speaks the update in plain language, and if it has a question you can answer by pressing a key or just saying your choice. You get interrupted only when it matters, and the call can be recorded so there is proof of what was said.
Can my agent hold a live, real-time conversation on the phone?
Yes. Your agent can place a call, greet the person, hear what they say as they say it, and speak back in a natural voice. Mid call it can even use your other tools, like checking an order or booking an appointment, before it responds.
Can the agent choose the caller ID it dials from?
Every call goes out from the phone number you connect, so the people you call always see your business caller ID. Your agent cannot switch to a different number, which keeps every automated call accountable to a number you own.
What do I need to connect it?
Your Twilio Account SID, Auth Token, and a Twilio phone number to use as your outbound caller ID. All three come straight from your Twilio account dashboard, and connecting takes about a minute.
What kinds of calls can the AI agent make?
Calls that speak a message in a natural voice, calls that play a recorded audio file, interactive phone menus (press 1 to confirm, press 2 to reschedule), and live two way conversations where your agent listens and responds in real time. It can also set up and record conference calls, and advanced users can define fully custom call flows.
